Known Bugs

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Definition

There are two stages for a Bug -- Bug Report and Known Bug.

1. Bug Report: Bug Reports are reports of bugs that have never been reported to DCW previously. The reporting user will be credited with the discovery when the Bug is confirmed.
2. Known Bug: Known bugs are bugs that have been reported to DCW, and confirmed by another active DCW user.

Bug Report Format

{{Bug Report
|Date=
|Bug Name=
|Credit=
|Platform=
|Description=
|}}

Known Bug Format

{{Bug Report
|Date=
|Bug Name=
|Credit=
|Platform=
|Description=
|Solution=
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Instructions

1. Report the Bug on the Forum
2. Copy the Bug Report Format code
3. Edit the Bug Report Section
4. Paste the Bug Report Format code
5. Fill in the blanks

When the Bug is confirmed, it can moved to the Known Bugs Section, with an additional field -- Solution; leave the Solution field blank unless there is one.

Bug Reports

In Reverse Chronological Order. Please see Preceding Sections for code instructions.

Date	Bug Name	Credit
20150904	2 Instances of same battle at same time	TienShenLong
Platform	not specified
Description	2nd same combat's screen instance after end of the 1st Double instance running: You only see the normal battle's screen but "another combat's attacks" (not echoes of current ones)can be heared at same time. After the "You win the battle" popup was clicked, another screen appeared showing the just-ended combat's starting screen after the opponent's 1st attack. Entire screen unresponsive to clicks, even when the cursor changes accordingly to mark the "clickable" points on all the proper places. The Combat's menu Tabs, "Attacks" and "Your Dragons" unresponsive the same as top ones but showing no contents nor any clickable location on the showed activated tab. After reload the page only noticeable effect was that double-instanced frame was counted as another/different combat.
Solution	-Tien´s (only) solution: Hard-refreshing the page (Shift+F5)

 

Date	Bug Name	Credit
20141014	Description Disorted	Solstice2000
Platform	not specified
Description	The message which reminds you about not having the required habitats for a dragon has it's specified elements stuck together.
Solution

 

Date	Bug Name	Credit
20140426	Element Spacing	Solstice2000
Platform	not specified
Description	I was about to fight Blue Dragon during the Olympus Island Event until I spotted that it's elements have a slot between them. Probably a glitch or maybe it might get a new element?
Solution

 

Date	Bug Name	Credit
20140422	Falling Stars (Literally)	Solstice2000
Platform	not specified
Description	Every time I feed a dragon pasts it's level, the stars keep moving downwards by every level I reach, until it is completely unseen. The pictures at the left show the process while feeding the Great White Dragon while the ones at the right show the Elfic Dragon.
Solution

 

Date	Bug Name	Credit
20140423	Revealed Code Bug	Solstice2000
Platform	not specified
Description	After completing a stadium cup, some parts of the congratulating message show code instead of the Cup name and '12 hours'.
Solution

 

Known Bugs

In Reverse Chronological Order. Please see Preceeding Sections for code instructions.

 

Date	Bug Name	Credit
20140504	Wrong cost for Breeding Sanctuary upgrades	Orthotope
Platform	not specified
Description	The upgrade costs for the Breeding Sanctuary shown in the client are lower than what they are on the server. For example, a step that claims to cost 897,000 gold actually cost 1,211,000 . Since the client's gold tally is now too high, it's possible to attempt to spend gold you don't have, which causes an error and forces a page reload.
Solution

 

Date	Bug Name	Credit
20140330	Stadium Bugs	Solstice2000
Platform	not specified
Description	I actually encountered 2 bugs related to Combat. The first was during PVP, which the opponent's dragon in its thumbnail when fighting might not change even when it's defeated and changed to a new dragon. See the first picture. The second bug I encountered was at the Stadium, even though you can fight at the next cup, the Stadium will still look as if it's still in cooltime. See the second picture.
Solution	This is confirmed as a graphics Bug, usually caused by a slow connection. The Battle functions normally even though the graphics does not load correctly. Clearing the cache helps sometimes, but the best is to ensure you have a high-speed connection, if the Dragons are not pre-loaded in the cache.

 

Date	Bug Name	Credit
20140220	Japanese Island Mobile App Bugs	CyBeRdrgn
Platform	not specified
Description	There are a couple of bugs brought forward from Viking Island Mobile Event: (Minor Bug) The Opponent Dragon you will face corresponds to the Medal number rather than the fight number; i.e., for Medal 1, the Opponent Dragon is the Jade Dragon. (Avoidable Bug) After purchasing a Slate with Medals, another bug may crash the game if there are remainder Medals. (Serious Bug) Another bug will crash the app after defeating the Shogun in combat. Speed-up of fights costs 0 s.
Solution	# n/a Avoid collecting more Medals than you need. However, this bug may have been fixed in an update. Defeat the Shogun Dragon on FB; or submit a report to SP. Please remember that SP can and will check your accounts records to verify. Snapshots or screencasts are especially useful. DCW will be notifying SP of this bug; hopefully it will be remedied before the next Event. Update 2014-03-31: Medals bug fixed.

 

Date	Bug Name	Credit
20140220	Viking Island Mobile Battle Bug	CyBeRdrgn
Platform	not specified
Description	A bug causes the Battle Order and Hammers Count to reset after buying a Slate in the Viking Island Quest for Mobile.
Solution	Please refrain from extended Battles before buying Slates. A report has already been submitted to SP via DCW channels. SP is aware of the bug and working on a fix. Update 2014-03-31: Hammers bug fixed.

 

Date	Bug Name	Credit
20140216	Ultra Breeding Tree Shop Discount Bug	Eddiechubhunter
Platform	not specified
Description	Players report that they are unable to cash in the Ultra Breeding Tree @ 70 gems even though they have enough gems. Instead, DC flags them as not having enough gems and brings them to another part of the shop for purchase of more gems. This error only seems to appear if the Player has less than 100 gems at the time. Reference --> Thread:182644
Solution	Tinhinane reports that a stubborn friend refreshed DC 10 times before being allowed to cash in the Offer. Tinhinane also reports another friend being able to take advantage of the Offer only after having a minimum of 100 gems. DCW will submit a report to SP and request for the Offer to be either extended or brought back for another 24h, after the bug has been fixed.

 

Date	Bug Name	Credit
20140115	Android Battle Weirdness	Nlby001
Platform	not specified
Description	See screenshot insert. Damage for Attacks is normal value, but the range includes both positive and negative values. It is possible for the attacks to do nil damage, or heal the target Dragon. Only appears to be happening for Android Apps.
Solution	MaD DoG reported to SP. Awaiting update. In the meantime, the hardcore Gamers may enjoy the Epic Battles resulting. Update 2014-01-15: App update released. Fix confirmed.

 

Date	Bug Name	Credit
20131129	Castle Island/Egyptian Island Graphics Error	CyBeRdrgn
Platform	not specified
Description	See screenshot insert.
Solution	The only bug is graphics. No action necessary. Reported to SP. 20131129: Bug fixed.

 

Date	Bug Name	Credit
20131102	Electric dragon bug	Djole2003
Platform	not specified
Description	When i or other players use the electric dragon in combat first two or three attacks go well and then it just stands there and breaths.And if i refresh the page the battle isn`t there.
Solution	This bug has been resolved.

 

Date	Bug Name	Credit
20131102	Mobile PVP Extra Battle	CyBeRdrgn
Platform	not specified
Description	The App does not automatically end the League and forward you to the next when you win the 7th PVP Battle.
Solution	This bug is still present. A temporary solution follows. Temporary: Fight the 8th Battle for extra victories; or Close the League and re-open. (Confirmed you are rewarded with 3 and for the completion using this method.) Note: Report submitted today to SP. Reply not expected until next week, as they do not work weekends.

 

Date	Bug Name	Credit
20131102	Abnormal Dragon growth	Kentcyrilb21
Platform	not specified
Description	When fed rapidly, dragon stays in its form (e.g. Lv. 4 Mercury Dragon fed to Level 7; Dragon will stay in its Lv. 4 form)
Solution	The problem is a graphics error. Refresh the page.

 

Date	Bug Name	Credit
20131030	Dragonarium Bug	Dragonbreeder74
Platform	not specified
Description	Dragons are stuck in Dragonarium
Solution	Social Point is aware of the problem. Here is the response from the Community Manager: '"Hi guys., Some players of Dragon City are experiencing problems with the Dragonarium. In case you are one of those players, you will only be able to release dragons from the "Elements" tab, all other tabs are blocked. We would like you to know that our developers are working to find the source of the issue, it should be solved at the beginning of next week. Since we're aware of the issue, please note that it's not necessary that you send a ticket to Support. When the issue is solved it will be fixed for all the affected players. CM." 20131106 Update: Workaround released -- Place an Elemental into your Dragonarium. It will release the remaining Dragons. 20131106 Update 2: This bug has been partially and may be globally fixed. There is still a graphics error, but it should work. -- CyBeRdrgn. Here is the latest response from the CM at SP Forum: Hi Folks, The following bugs of the Dragonarium have been fixed: -Server error after placing a dragon inside of the Dragonarium. -Dragonarium without free spots to store dragons. The affected Dragonarium's without free places have been fixed and have now their free spot. Kind regards CSA

 

Date	Bug Name	Credit
20131022	Dragon Appearance Bug	Ivan Clemente
Platform	not specified
Description	Different appearance of the Nenufar Dragon.
Solution	Refresh the internet connection.Fix the internet connection. Reducing connectors on your internet reduce your errors or other bugs on DC.

 

Date	Bug Name	Credit
20131012	Android App Crash	CyBeRdrgn
Platform	not specified
Description	Android App crashes frequently.
Solution	Still testing. This is a SUGGESTION. Keep your App active on your S3/S4. If your mobile doesn't try to sleep while the App is running, it should reduce the number of crashes. "Reduce" because there's probably more than one reason it crashes. 20131130: The App is more stable now.

 

Date	Bug Name	Credit
201309014	Dragon Black Market Display Bug	Vnkh24
Platform	not specified
Description	Due to a "non-exist" dragon in the list, the 6 dragon thumbnails will not show properly (not fully 6). Depends on the position of the "non-exist" dragon in the list, it will stop showing at that point. For ex: the bugged dragon is in 4th place, so the list will show only 3 first thumbnails (crash on the 4th thumbnail)
Solution	2 ways: Change list, you will spend 3 as usual, and this may also lead you to a new list with the bugged dragon again. Submit a Support Ticket to SP (better with screenshot of this), and wait for SP remove the bugged dragon out of the DBM system to avoid happen again.

 

Date	Bug Name	Credit
20130903	Uncle Sam Island Onshore Bug	MazzonG4637
Platform	not specified
Description	Uncle Sam Island can be moved onshore, but cannot be returned offshore.
Solution	Submit a Support Ticket to SP, and wait for SP to reset its position.

 

Date	Bug Name	Credit
20130901	Deus Breeding Nest Bug	Rianza33
Platform	not specified
Description	Deus Breeding Nest not functioning:Dragons and eggs get stuck and/or no dragons can be placed for breeding.
Solution	The DBN was reactivated by Social Point on 9/12/2013 but is still only supported in the PC version at this time. This is the response from the Community Manager of SP's Forum: "Thank you for contacting us. This is a known issue, the nest will get back to its main functionality soon. It had a coding problem which was affecting negatively other functions of the game, so we decided to temporarily deactivate its breeding function. Regarding the Dragons that may get stuck in it, there is a very easy solution: 1. Put the Breeding nest into the storage. 2. Refresh the game. 3. You will find the dragons in the storage too. CM"

 

Date	Bug Name	Credit
20130829	Crystal Bug	TheDragonaut
Platform	not specified
Description	Crystal will not complete on PC.
Solution	Build Crystal from Mobile Device. Update: 2013-09-14 Reports are coming in of Crystal Bug being fixed. Stand by for Global fix. :) Update: 2013-11-30 Bug is no longer present.

 

Date	Bug Name	Credit
2013910	Glowing Dragon Bug	Cool Fire Dragon
Platform	not specified
Description	When feed rapidly they glow.
Solution	Its a graphics error. Just refresh.

 

Date	Bug Name	Credit
20130829	Broken Recruitment Counter	[[User:|]]
Platform	not specified
Description	Friends are not counting for recruitment prize offers (like Uncle Sam Dragon or island events)
Solution	Be aware that friends must complete the following to count. The friends have to be people who had never played DC. The friends need to accept the request from the invite in the message center. The friends need to complete the basic tutorial (this usually takes players a few days to do) Fake accounts will not count (as in your extra Facebook accounts will not support a main one) If they have done those steps & still do not show, contact Support for more details.

 

Date	Bug Name	Credit
21/6/2014	ٍStrong Dragon Bug	Power2change
Platform	not specified
Description	See Screen shot Strong Dragon egg didn't appear in the hatchery after using it and after hatching the dragon it didn't appear too.
Solution

 

Date	Bug Name	Credit
25/9/14	Dragoonie Bug	Cheyser the Cavelazer Blast
Platform	not specified
Description	Dragoonies bought with gems (bought with real currency) were spent on Dragoonie Statue and Dragoonie Egg without I was pressing anything.
Solution	{{{Solution}}}

 

Creating an SP Support Ticket

See: Dragon City Wiki:Contact Social Point#Creating an SP Support Ticket