Board Thread:General Discussion/@comment-24564517-20140218235704/@comment-10090661-20140219231900

Well, like I said, it depends on the difficulty of the problem. Don't just look at "3 months" -- who knows how difficult it is to resolve your issue? Not I. Only the SP staff reviewing your report can tell you for certain, and I'm pretty sure he/she'll be able to work faster without a huge backlog. It also depends on the individual staff member. I know I prefer to clear the things that only needs a little while before I start working on something complicated, if only so that others don't keep bugging me while I'm trying to focus.