Dragon City Wiki:Contact Social Point

Games Problems
Before you report an game problem in the game you should ask yourself the following things:
 * Is the issus not caused by my own pc?
 * Is the issus not an game update?

If you still want to continue, you first have to check if this issus is already reported: After you check all boards you ask yourself this:
 * Check the Bug Reporting & Known Issues
 * Check if someone already notice the issus on the Q&A board from the wikia.
 * Check if some already reported the issus on the General board.
 * Check Game News board, if it's an global bug. It will be annouced in most cases.
 * Did I find an answer for my problem?
 * If not, report the issus on Report a Bug. Based on the answer of the staff you can decide if it's needed to contact social point after you recieved your answer.
 * If yes, you should ask yourself if you still have to contact social point based on the aswer you found.

Than only than you should contact social point by facebook/email. With the following information:
 * Facebook ID or the link of your Facebook Profile
 * Description of the issus (explain the problem clearly!)
 * If possible, an screenshot of the issus

Report a Hacker
You should contact social point by facebook/email. With the following information:
 * Facebook ID or the link of the hacker Facebook Profile
 * Description of the hacking (explain it clearly!)
 * An screenshot that proofs he/she hacked.

When do I receive a response from Social Point?
Social Point is very busy everyday and need to read and respond to thousands of emails so sometimes you will get your response after 1 - 2 weeks.

Why doesn't Social Point respond in the weekends?
The reason is because they are closed in the weekends. They are only open from Monday to Friday.

Before you contact Social Point
For some problems like game not loading, lag in the empire, units appearing as black villagers, you need to do this:

1. Try another Internet Browser

 * (For Windows Users) Google Chrome and Firefox (Never EVER use IE...)


 * (For Mac users) For Mac: Safari

2. Clear Your Caches

 * {These are not our videos}


 * Watch this video to learn how to clear your cache,


 * Internet Explorer -> http://www.youtube.com/watch?v=LKTPncO-0_g


 * Google Chrome -> http://www.youtube.com/watch?v=1mHyjjRLh1k


 * Firefox -> http://www.youtube.com/watch?v=OukBlXfOP8Y


 * (For Windows Users) Safari -> http://www.youtube.com/watch?v=oXNZZeXSt2c


 * (For Mac users) Safari -> http://www.youtube.com/watchv=OqS8d4vwCI8&feature=related

3. Check your Internet Connection

 * http://www.speedtest.net/ is by far the best way to check your internet Up/Down.

4.Use Ccleaner

 * When the game lags, use Ccleaner.


 * When you click on"Run cleaner" it cleans your computer and removes unwanted waste


 * However, there is a list of what its going to clean.


 * In the list you can remove the items you don't want to clean,


 * Click this link to download.