Board Thread:General Discussion/@comment-24564517-20140218235704/@comment-11259553-20140220114319

I think they're very behind. I just got a response a few days ago for a ticket from early Dec, and everyone I've talked to has similar wait times since before Christmas. (Before then it was sometimes pretty fast response time.) They even stopped closing tickets (normally happens after 14 days) likely because they had time off for the holidays and got way behind.