Board Thread:Quests and Special Events/@comment-24013257-20140113172542/@comment-10090661-20140116153002

Careful how you submit a ticket to SP.

It is best if you can show them what the problem is (screenshot perhaps), rather than explaining in so many words. Also remember that if everyone sends in the same request, they may not reply to you individually. Finally, if you're not polite you may be ignored.

Remember always that it is a free game, supported by paid gems.

The error messages are somewhat general, they may not tell the true story. I find that most of the time the error is caused by connection problems, and a bug in the Android App (crystal boost problem). I will observe this one and report it to SP when I have confirmed my suspicions.