Board Thread:General Discussion/@comment-24564517-20140218235704/@comment-10090661-20140219015643

Wait. SP is usually overloaded with reports.

Your screenshot isn't a good proof of your report, only that you have the Dragons. However, if you allow SP time to check your case, they have tools to look at your account activities and can determine if they can, indeed, revert your accidental game purchase.

Due to overloading, SP response varies. Cases with clear evidence and are clearly within policy will usually receive much faster response than those that require a more detailed investigation. Just imagine yourself in their shoes.

My experience is under 24 hours for easy cases, and up to 3 months or more for difficult ones.