Board Thread:Dragon City Gameplay Questions & Answers/@comment-24277602-20131215042005/@comment-10090661-20131215043808

If you were playing the game on your iDevice, then I'd expect your game to be gone forever. If you were playing an FB-linked game, then all you have to do is log in.

Personally, I don't think there is a way to recover your game if you had been playing on your device -- the game progress would have been stored on your device, and lost when it was reset.

I will, however, pose the question to SP for you. Be aware that SP does not work weekends. I expect they will only be in position to respond in about 30 hours from now. Provided they haven't all gone on Winter Vacation. xD Its pretty near Christmas. Some of DCW own staff are going on a break, too.