User blog comment:SliferTheSky/how to contact Social Points/@comment-3271569-20130702132805

Nicely done. I have restructured your blog below. But we probaly could make it better. I think it would be an intressting idea to make an official page about this.

==Having Games Problems?== If you have problems with the game, please write at: support@socialpoint.zendesk.com or visit http://socialpoint.zendesk.com/home

It's important to send them your Facebook ID or the link of your Facebook Profile. Also, make sure you explain the problem clearly!

Phone Contact
You can also call them with this number: +34 93 181 40 98

Social Point doesn't really like to be called because they are mostly busy so an email is better.

How do I report a hacker/cheater?
Send their user ID or Facebook Link to this email: support@socialpoint.zendesk.com

With an explanation or prove that he/she hacks.

When do I receive a response from Social Point?
Social Point is very busy everyday and need to read and respond to thousands of emails so sometimes you will get your response after 1 - 2 weeks.

Why doesn't Social Point respond in the weekends?
The reason is because they are closed in the weekends. They are only open from Monday to Friday.

Before you contact Social Point
For some problems like game not loading, lag in the empire, units appearing as black villagers, you need to do this:

1. Try another Internet Browser

 * (For Windows Users) Google Chrome and Firefox (Never EVER use IE...)


 * (For Mac users) For Mac: Safari

2. Clear Your Caches

 * {These are not our videos}


 * Watch this video to learn how to clear your cache,


 * Internet Explorer -> http://www.youtube.com/watch?v=LKTPncO-0_g


 * Google Chrome -> http://www.youtube.com/watch?v=1mHyjjRLh1k


 * Firefox -> http://www.youtube.com/watch?v=OukBlXfOP8Y


 * (For Windows Users) Safari -> http://www.youtube.com/watch?v=oXNZZeXSt2c


 * (For Mac users) Safari -> http://www.youtube.com/watchv=OqS8d4vwCI8&feature=related

3. Check your Internet Connection

 * http://www.speedtest.net/ is by far the best way to check your internet Up/Down.

4.Use Ccleaner

 * When the game lags, use Ccleaner.


 * When you click on"Run cleaner" it cleans your computer and removes unwanted waste


 * However, there is a list of what its going to clean.


 * In the list you can remove the items you don't want to clean,


 * Click this link to download.